اندازه گیری رفتار شهروندی سازمانی: ساخت پرسشنامه ای مبتنی بر نظریه خصیصه مکنون

نوع مقاله : علمی - پژوهشی

نویسنده

دانشگاه شهید بهشتی

چکیده

هدف مقاله حاضر این بود که با استفاده از پیشینه پژوهشی موجود درباره مفهوم رفتار شهروندی سازمانی و عوامل تشکیل­ دهنده آن یک پرسشنامه برای اندازه ­گیری رفتار شهروندی سازمانی طراحی نماید و سپس ویژگی­های روان­سنجی آن را در چارچوب نظریه خصیصه مکنون برآورد نماید. ابتدا یک مدل مفهومی با جهت­ گیری دو بُعدی رفتار شهروندی سازمانی (جهت­ گیری سازمان-همکاران و جهت­ گیری توسعه دهنده-حفاظت ­کننده) طراحی شد که دربردارنده شش عاملِ وجدان کاری، جوانمردی، فضیلت شهروندی، اُمید بخشی، توسعه شخصی و پایبندی به اصول اخلاقی است. سپس بر اساس شاخص­های معرّفی شده در مدل، یک پرسشنامه 15 سوالی نوشته شد. پس از گردآوری داده‌ها، پارامترهای شیب، پارامتر آستانه تقاطع طبقات پاسخ­دهی، تابع آگاهی و ضریب پایایی پرسشنامه با استفاده از مدل پاسخ مدرّج تحلیل شد. نتایج به­ دست آمده، نشان داد که ویژگی­های روان­سنجی پرسشنامه از وضعیت بسیار قابل قبولی برخوردارند و پرسشنامه ساخته شده با دقّت بالایی می­ تواند بین میزان رفتارهای شهروندی کارکنان تمایز بگذارد و آن را اندازه ­گیری نماید.

عنوان مقاله [English]

Measuring organizational citizenship behavior: Design questionnaires based on latent trait theory

چکیده [English]

The aim of this paper was to use the existing research literature on the concept of organizational citizenship behavior (OCB) and its components is a questionnaire designed to measure organizational citizenship behavior, and then put it in the framework of the psychometric properties of the estimated latent trait theory (LTT). First, a conceptual model with two-dimensional orientation OCB (Organization for Cooperation and orientation orientation developer-protecting) design that includes six factors: conscientiousness, sportsmanship, civic virtue, promising, personal development and commitment to ethical principles. Then, based on indicators introduced in the model, a 15-question questionnaire was written. After collecting data, the slope parameters, parameter threshold intersection response classes, Information function and reliability of the questionnaire were analyzed using graded response model (GRM). The results showed that the psychometric properties of the questionnaire were very acceptable and Favorable. Made questionnaire in this study can accurately differentiate between the organizational citizenship behavior and let them measure the level of civic behavior.

کلیدواژه‌ها [English]

  • organizational citizenship behavior- latent trait theory- graded response model- questionnaire
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