بررسی تاثیر قابلیت احساسی سازمان بر یادگیری سازمانی مطالعه موردی: اتاق بازرگانی، صنایع، معادن و کشاورزی ایران

نوع مقاله : علمی - پژوهشی

نویسندگان

دانشگاه شیراز

چکیده

در سال­های اخیر، نقش احساسات در سازمان به­عنوان یک عامل تاثیر­گذار بر رفتارهای سازمانی مورد توجه پژوهشگران قرار گرفته و تاثیر آن بر متغیر­هایی چون نوآوری سازمانی، عملکرد سازمانی و پویایی­های گروه بررسی شده است. در این پژوهش با هدف بررسی تاثیر وضعیت احساسی سازمان بر یادگیری سازمانی، از الگوی قابلیت احساسی سازمان متشکل از شش مولفه پویایی احساسی "ترغیب"، "آزادی"، "تجربه"، "سازگاری"، "نشاط" و "شناسایی هویت" و هم­چنین الگوی یادگیری سازمانی شامل چهار مولفه؛ "کسب دانش"، "توزیع دانش"، "تفسیر دانش" و "ذخیره دانش" استفاده شده است. جامعه آماری این پژوهش کارکنان اتاق بازرگانی، صنایع، معادن و کشاورزی ایران بودند. پس از بررسی روایی سازه­ها با استفاده از تحلیل عاملی مرتبه اول و دوم، تاثیر قابلیت احساسی و پویایی­های آن بر یادگیری سازمانی با استفاده از مدل معادلات ساختاری و تحلیل رگرسیون مورد بررسی قرار گرفته است. نتایج آزمون­ها نشان می­دهد که مدل مفهومی از برازش مناسبی برخوردار است و سازه قابلیت احساسی بر یادگیری سازمانی تاثیر مثبت و معناداری دارد. علاوه بر آن ارتباط متقابل پویایی­های احساسی با یکدیگر و تاثیرشان بر یادگیری سازمانی تایید شده است.

کلیدواژه‌ها


اسکات، ریچارد (1392). سازمان‌ها: سیستم‌های عقلایی، طبیعی و باز، (ترجمه دکتر حسن میرزایی اهرنجانی)، تهران: سمت
Akgu, A., Keskin, H., Byrne, J (2008) “The moderating role of environmental dynamism between firm emotional capability and performance”, Journal of Organizational Change Management Vol. 21 No. 2, pp. 230-252.
Akgu, A., Keskin, H., Byrne, J. (2009) “Organizational emotional capability, product and process”, J. Eng. Technol. Manage.vol. 26. pp.103–130.
Bless H., Fiedler K. (2005) “Mood and the regulation of information processing and behavior”. Paper for Sydney Symposium on Social Psychology.
Brown, R. (1996) “Organizational Commitment: Clarifying the Concept and Simplifying the Existing Construct Typology”. Journal of Vocational Behavior49: 230-251.
Chiva, R., Alegre, J., (2008) “Emotional intelligence and job satisfaction: the role of organizational learning capability”, Personnel Review Vol. 37 No. 6, pp. 680-701.
Clarke, N., (2010). “Emotional intelligence and learning in teams”, Journal of Workplace Learning Vol. 22 No. 3, pp. 125-145.
Easterby-Smith, M. and Araujo, L. (1999), “Organizational learning: current debates and opportunities”, in Easterby-Smith, M., Burgoyne, J.G. and Araujo, L. (Eds), Organizational Learning and the Learning Organization, Sage, London, pp. 1-21.
Edmondson, A.C. (1999), “Psychological safety and learning behavior in work teams”, Administrative Science Quarterly, Vol. 44, pp. 350-83.
Fauske, J., Raybould, R.(2005) Organizational learning theory in Schools , Journal of Educational Administration Vol. 43 No. 1, 2005 pp. 22-40.
Ferres N., Connell J., Travaglione A. (2004) “Co-worker trust as a social catalyst for constructive employee attitudes”, Journal of Managerial Psychology, 19(6): 608-622.
Fineman, S. (2000). “Emotional arena revisited”. In S. Fineman (Ed.), Emotions in organization: 1-24. Thousand Oaks, CA: Sage Publications.
Fisher, C.D. and Ashkanasy, N.M. (2000) “The emerging role of emotions in work life: an introduction”. Journal of Organizational Behavior, 21 (2), 123-129.
Forgas J., George, J. (2001) “Affective Influences on Judgment, Decision Making, and Behavior in Organizations: An Interactional Approach”. Organizational Behavior and Human Decision Processes, 86: 3-34.
Gnyawali D. R. (1999) “Inter-organizational learning dynamics: roles of networks on knowledge creation” 3rd International Conference of Organizational Learning, Lancaster University.
Harries, C., (2003). “Correspondence to what? Coherence to what? What is good scenario-based decision making? ”. Technological Forecasting and Social Change, vol. 70, pp. 797–817.
Hochschild, A.R. (1983). The Managed Heart: Commercialization of Human Feelings. Berkeley, CA: University of California Press.
Huy, Q. H., (2005). “An emotion-based view of strategic renewal“, Advances in Strategic Management, vol. 22, pp.3–37.
Huy, Q. H., (1999). “ Emotional capability, emotional intelligence, and radical change”. Academy of Management Review 24, 325–345.
Isen, A, M., & Baron, R.A. (1991). “Positive affect as a factor in organizational behavior”. Research in Organizational Behavior, 13, 1-53.
Isen, A. (1999) “Positive affect and creativity”. In: S Russ (ed.) Affect, Creative Experience, and Psychological Adjustment: 3–17. Philadelphia
Jurkiewicz, C.L., Giacalone, R.A., ( 2004). “A values framework for measuring the impact of workplace spirituality on organizational performance”. Journal of Business Ethics 49, pp. 129–142.
Leroy, F., Ramanantsoa, B. (1997). “The Cognitive and Behavioural Dimensions of Organizational Learning in a Merger: an empirical study”, Journal of Management Studies 34:6
Levine, D.P., (2001). “The fantasy of inevitability in organizations”. Human Relations 54, pp.1251–1265.
Lopes, P.N., Brackett, M.A., Nezlek, J.B., Schutz, A., Sellin, I. and Salovey, P. (2004), “Emotional intelligence and social interaction”, Personality and Social Psychology Bulletin, Vol. 30, pp. 1018-34.
Louise, Y. B. et al., (2006). Leadership and organizational learning: a multiple levels perspective, The Leadership Quarterly, 17, pp.577–594.
Madhavan, R. and Grover, R. (1998), “From embedded knowledge to embodied knowledge: new product development as knowledge management”, Journal of Marketing, Vol. 62, pp. 1-12
Mustakallio M., Autio E., Zahra S. (2002) “Relational and Contractual Governance in Family Firms: Effects on Strategic Decision Making”. Family Business Review, 15(3).
Newberry, D. B. (2008). Organizational learning, leadership & culture: a study of program managers in the department of defense, PhD dissertation in Capella university.
Pe´rez Lo´pez, S., Montes Peo´n, J.M. and Va´zquez Orda´s, C.J. (2004), “Managing knowledge: the link between culture and organizational learning”, Journal of Knowledge Management, Vol. 8 No. 6, pp. 93-104.
Pham, N.T, Swierczek, F.W. (2006) “Facilitators of organizational learning in design The Learning Organization”,Vol. 13 No. 2, pp. 186-201
Senge, P.M. (1990), the Fifth Discipline: The Art and Practice of the Learning Organization, Random House, London.
Slater, S. and Narver, J. (1995), ‘‘Market orientation and the learning organization’’, Journal of Marketing, Vol. 59 No. 3, pp. 63-74.
Sloman, A. (1982) “Towards a Grammar of Emotions”. New Universities Quarterly, 36(3): 230-238.
Staw, B. M., Bell, N. E., & Clausen, J. A. (1986). The dispositional approach to job attitudes: A lifetime longitudinal test. Administrative Science Quarterly, 31, 56-77.
systems”, Sloan Management Review, Winter, pp. 73-85.
Teece, D. J., Pisano, G. and Shuen, A. (1997), “Dynamic capability and strategic management”, Strategic Management Journal, Vol. 18 No. 7, pp. 509-33.
Wals, A.E.J. (2007), “Social Learning: Towards a Sustainable World: Principles, Perspectives, and Praxis”, Wageningen Academic.
Weiss, H. M. & Cropanzano, R. (1996). “Affective events theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work”. Research in Organizational Behavior, 18, pp.1-74.