Objective: This applied research was designed and implemented to address the need for a deeper and more precise exploration of the experiences and perspectives of specialists in the field of competency assessment.

Method: This study was conducted using a qualitative and descriptive phenomenological approach with purposeful sampling, targeting managers of organizations and assessors of assessment centers. The research utilized in-depth interviews as the primary data collection tool, and data saturation was achieved after a total of 14 interviews. The Colaizzi method was employed for data analysis, categorizing the dialogues into themes, clusters, and ultimately into main and sub-themes.

Results: The results from the interviews were categorized into 5 main clusters, including: limitations of in-person assessment, primary drivers for utilizing technology—gradual integration of technology into the assessment process with a growing future—technology as a facilitator by diversifying methods—challenges of redesigning processes in line with technology—usage of technology in the hands of human assessors as a means to overcome many limitations, and classified into 15 sub-clusters.

Conclusion: The emphasis was primarily on the integrated use of both approaches, framed as "technology as a tool in the hands of assessors," with no absolute superiority of technology-driven methods over other approaches. Participants regarded the promotion of technology use in assessments as unavoidable and stressed the necessity of redesigning organizational processes in alignment with technology.