Analyzing the experiences and attitudes of organizational managers and assessors of assessment centers towards technology-based competency assessment

Document Type : Original Article

Authors

1 psychology group, Shahid Beheshti university

2 psychology department. ShahidBeheshti University of Tehran. Iran

3 Family research institute, Shahid beheshti university, Tehran, Iran, Phone number

4 Assistant professor, psychology department, faculty of education and Psychology, Shahid beheshti university, Tehran, Iran,

10.48308/jcoc.2025.237008.1423

Abstract

Objective: This applied research was designed and implemented to address the need for a deeper and more precise exploration of the experiences and perspectives of specialists in the field of competency assessment.

Method: This study was conducted using a qualitative and descriptive phenomenological approach with purposeful sampling, targeting managers of organizations and assessors of assessment centers. The research utilized in-depth interviews as the primary data collection tool, and data saturation was achieved after a total of 14 interviews. The Colaizzi method was employed for data analysis, categorizing the dialogues into themes, clusters, and ultimately into main and sub-themes.

Results: The results from the interviews were categorized into 5 main clusters, including: limitations of in-person assessment, primary drivers for utilizing technology—gradual integration of technology into the assessment process with a growing future—technology as a facilitator by diversifying methods—challenges of redesigning processes in line with technology—usage of technology in the hands of human assessors as a means to overcome many limitations, and classified into 15 sub-clusters.

Conclusion: The emphasis was primarily on the integrated use of both approaches, framed as "technology as a tool in the hands of assessors," with no absolute superiority of technology-driven methods over other approaches. Participants regarded the promotion of technology use in assessments as unavoidable and stressed the necessity of redesigning organizational processes in alignment with technology.

Keywords

Main Subjects

Career and Organizational Counseling
Volume 16, Issue 4
December 2024
Pages 99-132

Files

Share

How to cite

Statistics