Abstract

Purpose: This study aimed to evaluate the Supported Employment Centers of Isfahan Province based on the supported employment model from the perspectives of job coaches, employers, and individuals with disabilities.

Method: This descriptive–survey research included all employed individuals with disabilities affiliated with the Supported Employment Centers of the State Welfare Organization of Isfahan Province, as well as job coaches and associated employers. The sample was selected through convenience sampling and consisted of 69 individuals with disabilities, 7 job coaches, and 32 employers. Data were collected through three researcher-made questionnaires tailored to each group, with content validity confirmed by experts and reliability assessed using Cronbach’s alpha and rated satisfactory. Data analysis was performed using descriptive statistics and the Friedman test in SPSS-26.

Findings: Results indicated that among job coaches, “job coach performance” had the highest mean, while “mental health” had the lowest. Among individuals with disabilities, the highest satisfaction was reported for “on-the-job support services,” whereas the lowest satisfaction related to “post-employment follow-ups.” Employers evaluated the “employment process” of individuals with disabilities positively but rated “motivations for hiring” and “future outlook” lower.

Conclusion: The findings show that Supported Employment Centers in Isfahan Province play a significant role in enhancing vocational abilities and facilitating supported employment for individuals with disabilities. However, sustained post-employment support, psychosocial assistance, and improved coordination with employers require considerable strengthening. Accordingly, revising job-coach training programs, enhancing inter-organizational collaboration, and creating structural incentives for employers are recommended.