Emotional agility is about the ability of employees to direct their emotions and adapt to challenging situations in the workplace. This skill is very important for enhancing flexibility, productivity, and overall well-being among employees. The present study was conducted to design a model for improving emotional agility in human resources in government institutions (Case Study: Iran and Iraq). This study is applied in terms of purpose and descriptive survey in terms of nature and method. The statistical population of the present study is experts consisting of managers, employees, and experts of government organizations in Iran and Iraq, of which 27 people were considered as research samples using purposive sampling and based on the principle of theoretical adequacy. The data collection tool consists of an interview in the qualitative part and a questionnaire in the quantitative part, whose validity and reliability were confirmed using content and theoretical validity methods, as well as intra- and inter-coder reliability. In this research, a content analysis and coding method using Maxqda software was employed for qualitative data analysis. Also, fuzzy TISM method was used for quantitative analysis. The results of the research include presenting a model for improving the emotional agility of human resources in government organizations in Iran and Iraq in four axes: formation context, improvement mechanisms, dimensions and consequences.